When I opened Vacuum Cleaner Hospital 30 years ago in March 1986, I never thought I would outlast many of the big box stores that were my competitors. Those of you who have lived in the Research Triangle (Raleigh, Durham, Chapel Hill) area a long time may remember Brendles, Ivey’s and Lechmere in Raleigh. All were formidable competition but are no longer around. The retail landscape has changed dramatically with the advent of internet retailing. What hasn’t changed is our dedication to providing the most informed product information and the best customer service. Treat people with respect and honesty; they will reward you as loyal customers and great word of mouth.
Our success wouldn’t have been possible without the dedication of our employees over the years, particularly Jody Witt and David Vandergriff. David, our service technician, just entered his 26th year with the company. His attention to detail yet quick turnaround time for repairs is unmatched by anyone I’ve ever met in this industry. Jody, our store manager, is the ‘glue’ that keeps everything running smoothly. Among her many talents, she continues to be a mentor for all of the employees both new and long term including being an advisor to me for key decisions in a changing environment.
Nearly from the start we found the local need for commercial cleaning support for cleaning service businesses, institutional maintenance and for now long term clients who provide retirement and assisted living facilities such as Carol Woods Retirement Community, a customer for over 25 years.
By 1995, Vacuum Cleaner Hospital installed central vacuum systems on a regular basis, therefor, we created a new business division named Central Vacuum Experts (CVE). CVE is a regular vendor at the biannual Southern Ideal Home Show in Raleigh.
On March 12th, 2016 we celebrated our 30th in our parking lot with a bouncy house, a large tent with lots of seating for wonderful food from Pittsboro Roadhouse and General Store, and blues music by Near Blind James and Harmonica Bob band.
As we embark on our next 30 years, local support is more important than ever. With so many products available online, ‘buying local’ isn’t just a catch phrase, it’s absolutely necessary for local retailers to survive. We will continue to offer the highest quality products whether it’s portable vacuums, central vacuums, air purification products or other ‘essentials of clean living’. We appreciate our customers continuing to recommend us to friends, co-workers and family members. We will continue to do whatever we can to earn their trust every day.
